Frequently Asked Questions
🚚 Shipping
- How long does it take to receive my order?
For Italy, delivery times are 2-4 business days. For other countries, times vary depending on the destination — please refer to our Shipping Policy for details.
- Which countries do you ship to?
We ship to almost all countries worldwide, including Italy, all of the European Union, the United Kingdom, the United States, Australia, Canada, and many others. To check availability in your area, please contact us or proceed with your order — the system will automatically show the available options for your country.
- How can I track my order?
You will receive an email with the tracking number as soon as your order is shipped. You can also access your customer area at account.motoromotorparts.com.
🔄 Returns and Refunds
- Can I return a product?
Yes, we accept returns within 30 days of purchase. EU customers also have the right to withdraw within 14 days of receipt. Please consult our Refund Policy for full details.
- How do I initiate a return?
Contact us via email at motoro.contact@gmail.com, stating your order number and the reason for the return.
💳 Payments
- What payment methods do you accept?
We accept Visa, MasterCard, American Express, Maestro, UnionPay, Bancontact, iDEAL, PayPal, Apple Pay, Google Pay, and Shop Pay. All payments are protected by 3D Secure technology and comply with PCI standards.
- Is payment secure?
Absolutely. We use SSL encryption and the system is PCI DSS certified. Your payment details are never stored on our servers.
🔧 Product Compatibility
- How do I know if a spare part is compatible with my motorcycle?
Each product lists compatibility specifications in its technical sheet. If in doubt, contact us with the make, model, and year of your motorcycle, and we will help you find the right part.
- Do you sell original or aftermarket parts?
We sell both original and selected quality aftermarket parts, with a particular specialization in electrical components, headlights, and motorcycle accessories.
📦 Orders
- Can I modify or cancel an order?
Orders can be modified or canceled before shipping. Please contact us as soon as possible at motoro.contact@gmail.com or at +39 331 285 6692.
Didn't find an answer to your question? Contact us — we're happy to help!